Terms and Conditions

 
Placing your order
We have tried to make it as easy as possible for you to navigate our site to find the product you are looking for.
You can search by product code / product description / keywords or abbreviated words  or codes by entering these in the keyword/ catalogue code search box in the top right hand corner of the home page.



Or….You can search by product catagory using the left hand side and then select popular brand boxes to narrow your search.
 

Browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please note, once you click the Make the Order button, you can not return to your order to make any further amendments, and you will be directed to the Secure Trading screen to take your payment.

Promotional Offer Voucher Coupons
Promotional offer voucher coupons can be redeemed online at the point of sale by entering the promotional coupon code and clicking on the add a coupon button in the basket . There is no cash equivalent. Order value must be greater than voucher value or the transaction will be voided. Promotional codes MUST be input  when you make the purchase and can not be applied retrospectively. 

Race Gift Vouchers can only be redeemed by mail order at the moment.

Stock
In the unlikely event that we find we are out of stock of the product you ordered, we will contact you to offer a suitable alternative or a refund in full.

Prices
Prices are in GB Pounds Sterling

Clothes and Shoe Sizes
Sizes shown for all our products are UK sizes.
Shoe size guidance charts are available for most products by clicking on the Size charts link on each product page.

Free Product Offers

If we offer Free Product where the customer has the option of choice, these choices MUST be selected at the appropriate point during the purchase process. We can not add, change or amend free product  retrospectively. If you return an item that was associated with a free product for refund, then the free product must be returned also to avoid the retail cost being deducted off your refund.

Price Matching

We will price match any genuine online retailer advertised price at the point of sale. Match must be verified as exact like for like which includes item code, exact size available, delivery times and delivery charges. We do not price match free gifts or promotional voucher discounts. We do not retrospectively price match.

Payment
You can pay by: Visa, Mastercard, Delta, Maestro (formerly Switch), Electron or Solo through the Secure Trading payment gateway.
All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the SecureTrading network of payment gateways. Transactions normally take a few seconds to be processed and at no time are your payment card details at risk from cyber criminals.SecureTrading also remain PCI DSS Level 1 accredited for the third year running, having satisfactorily met the Payment Card Industry Data Security Standard (PCI) and other major payment card association security requirements related to the protection of cardholder data.

Packaging / Delivery Charges & Times
Packaging & Delivery charges are calculated by weight at the check-out

For UK Mainland we offer two options for delivery.

Standard delivery is 5-7 working days .In most instances the charge for clothing is £2.00 and for shoes is £3.95 .  Standard delivery is normally by Royal Mail 1st Class Post. If the Royal Mail can not deliver they will card you with details of the local sorting office that the parcel has been taken to for collection by you. During delivery service provider industrial disputes we will not accept any responsibility for extended delays in delivery of your parcel.

Express delivery is 2 working days. In most instances the charge for courier delivery is £5.95. Courier delivery is by signed for courier or Royal Mail signed for.

You can leave special delivery comments (max 30 characters)  in the comments box. We will always try our best to accommodate these requests, but unfortunately they can not be guaranteed as it depends on the carrier. Requests to leave parcels unsigned for, are at the  customers own risk and Start Football will not accept responsibility if this is the case.

Express deliveries require a signature, so some one must be available to accept delivery. Delivery can be any time between 8.00am and 6pm. If no one is there to accept delivery the courier will leave details of how to arrange for re delivery or collection from the depot.

For European Countries  - Royal Mail International Signed For (Insurance Included).
Delivery time is 7 - 14 working days. Packaging & Delivery charges are calculated by weight at the check-out

For your peace of mind you will be sent an automated e mail to confirm that your order has been dispatched. Please allow the full delivery time you selected for delivery for the arrival of your goods, before you advise us of non delivery.

Tracking Your Order
Once your order is placed, you will receive a confirmation email to confirm your order details. This e mail is sent from an automatic source, so please do not reply to the e mail as it will not be read.

You can track the progress of your order by logging in to your account on our website.

You will receive a confirmation of dispatch e mail when your order is dispatched.

Returns
We offer a no quibble 28 day return policy. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in fully re saleable condition.  Please fill in the returns form and enclose with the returned product.

Returns must be made within 28 days of receipt.

Return Postage & Packing is payable by the customer.

Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in a resalable condition.

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For your peace of mind we suggest you send returns by signed for/ recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post which is more economical but offers no insurance & we can not  accept responsibility  for lost or damaged post.

 Items not required:   A full refund ( less postage) will be given.

Item for exchange:    The cost of redelivery will be charged for.

Faulty goods:  Faulty goods will be assessed and if faulty a replacement will be offered or     a refund given if required. The cost of postage that you paid to return the goods to us will also be refunded.

Incorrect Product dispatched: If we have sent out incorrect goods please accept our apologies & return them to us. We will re send out the correct goods and refund you the cost of postage you paid to return the goods to us.

Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price.

All returns and Refunds are processed within 14 days. Refunds can only be credited back onto the card you originally made payment.